Privacy Policy

Last Updated: September, 2024.

1. Important information

1.1. General Terms
At MAVENS (“we,” “us,” or “our”), putting our users (“you” or “your”) first means exceeding global privacy and data protection standards to keep important contacts, sensitive data, and communications private, safe, and secure. We have designed our infrastructure, applications, and tools to empower you to strengthen and leverage your important relationships without worrying about data security or privacy concerns.

Our Privacy Promise:

  • No one will access, read, or delete your emails.
  • When MAVENS connects to your email server, we pull only the minimum amount of information required for our service to function.
  • Our server only stores emails you have sent via MAVENS and any responses you received to those emails, so we can detect replies and you can access them from the application.
  • You own your data. Your personal data will be kept private according to this policy and to the greatest extent allowed by law.

For additional questions, don’t hesitate to send us an email at [email protected]. MAVENS is committed to maintaining the privacy and security of any of your personal information on the website or in our applications or information received in any other manner. This Privacy Policy (“Agreement” or “Policy”) defines how MAVENS uses and protects any personal information that it collects and stores.

For the purpose of this Policy, “Personal Information” means information about an identifiable individual but does not include aggregated information that cannot be associated with a specific individual. For the purpose of this Agreement, “Services” refers to the Company’s website, which can be viewed or accessed at www.mavens.cc (“Website”), our applications, or any other services that we may supply to you, as further described in our Terms of Service.

By accepting our Policy and our Terms of Service, you expressly consent to our collection, storage, processing, use, and disclosure of your Personal Information as described in this Policy. If your organization acts as a data controller under ‘General Data Protection Regulation (EU) 2016/679’ of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, you will need to sign or agree to an additional Data Processing Agreement with MAVENS to process data in our Services.

1.2. Revision of the Privacy Policy
MAVENS reserves the right to revise, modify, or update this Policy at any time. Your continued use of the Services after any such revisions, modifications, or updates constitutes your acceptance of any such change. If we make any material changes, we will notify you by posting the revised Privacy Policy on our Website or conspicuously in the Services and, if you subscribe to our Subscription Service, providing notice through the in-app Notifications.

2. Use of Our Services

2.1. Our Customers’ Use
You can use the Services to create communication campaigns to reach out to or nurture prospects with sales, marketing, or customer success purposes. MAVENS does not control the content of campaigns (text, email, or other communications templates) or the types of information that our customers may choose to collect or manage using the Services. That information belongs to you and is used, disclosed, and protected by you according to your privacy policies and is not subject to this Privacy Policy.

MAVENS processes our customers’ information as they direct and in accordance with our agreements with our customers, and we store it on our service providers’ servers, but we do not have control over its collection or management. Our agreements with customers prohibit us from using that information, except as necessary to provide and improve the Services, as permitted by this Privacy Policy, and as required by law.

We have no direct relationship with individuals who provide Personal Information to our customers. MAVENS acknowledges that you have the right to access your Personal Information. You control and are responsible for correcting, deleting, or updating the information you have collected using the Services. If requested to remove data, we will respond within a reasonable timeframe. We may work with you to help provide notice to your visitors about your data collection, processing, and usage.

Our agreements with customers prohibit usage of the Services to collect, manage, or process Sensitive Information. We are not responsible for customers’ use of information on the Services. MAVENS collects information under the direction of its customers and has no direct relationship with the individuals whose Personal Information it processes. If you are a customer of one of our customers and would no longer like to be contacted by one of our customers who use our Services, please contact the customer you interact with directly or leave a request on our Trust page. We may transfer Personal Information to companies that help us provide our Services. Transfers to subsequent third parties are covered by the processing agreements with our customers.

2.2. Sensitive Information
This refers to credit or debit card numbers, personal financial account information, Social Security numbers, passport numbers, driver’s license numbers, or similar personal identifiers, racial or ethnic origin, physical or mental health condition or information, or other employment, financial, or health information. Sensitive information also includes credentials to MAVENS application services or email accounts (Google or other providers) connected to MAVENS applications.

3. Information We Collect

3.1. When You Visit Our Website
You are free to explore our Website without providing any Personal Information about yourself. MAVENS collects your Personal Information when you register and open an account with MAVENS to help us operate and support the Services and to contact you in connection with your use of the Services. We also collect Navigational Information.

3.2. Personal Information
This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about any transactions, both free and paid, that you enter into on the Websites, and information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter, and Google, or publicly available information that we acquire from service providers.

3.3. Navigational Information
This refers to information about your computer and your visits to and use of the Services, such as your IP address, geographical location, browser type, referral source, length of visit, and pages viewed. We use this information for the above purposes and to monitor and analyze the use of the Services, for the Services’ technical administration, to increase our Services’ functionality and user-friendliness, to verify users have the authorization needed for the Services to process their requests, and for advertising purposes.

3.4. Payment Information
We collect and process payment information from you when you subscribe to the Service, including credit card numbers and billing information, using third-party PCI-compliant service providers. Except for this, we do not collect Sensitive Information from you.

3.5. Information About Children
The Websites and our Services are not intended for or targeted at children under 13, and we do not knowingly or intentionally collect information about children under 13. If you believe that we have collected information about a child under 13, please contact us at [email protected] so that we may delete the information.

3.6. Information You Provide
You may also provide us with information that you post to the Services. Your questions, answers, and other contributions on the Services, and metadata about them (such as when you posted them), are publicly viewable on the Services. This information may be found by search engines and be published elsewhere on the web in accordance with our Terms of Service and this Policy.

3.7. Disclosure Regarding Information Received from Google APIs
MAVENS’s use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

3.8. Google User Data
If you choose to connect a Gmail account to MAVENS, we will ask you to grant MAVENS application permissions to access your Gmail account. These permissions are necessary to sustain the functionality of our Services, as intended and described in the Terms of Service. In particular, we will need to access your inbox folder to detect replies to emails that have been sent via MAVENS. Our servers only store emails that you have sent via MAVENS and any responses you have received to those emails so we can detect replies, classify them, and provide access to them in your MAVENS account.

We will also store your authentication token and account email address. This data will be securely stored to be used by MAVENS to provide you with the Services (including but not limited to logging into your account, sending emails via the MAVENS platform, accessing emails you sent, and viewing replies you received to these emails). Under no circumstances will this data be voluntarily shared with any third parties; MAVENS could only provide this information to legal authorities upon their lawful request. Should you choose to disconnect your Gmail account or decide to close your account, any information from Google that is stored on our servers will be removed permanently.

At MAVENS, we do not use data obtained from our customers (from their Google accounts) for advertising purposes; this includes personalized, re-targeted, and interest-based advertising. Our employees, contractors, and any human, in general, are not allowed to access your personal information, including the data obtained via Google API. We could access user data only after obtaining the user’s affirmative agreement. We may need access to user data to resolve a support issue, provide advice on service usage, or provide any other help, as requested by the user. Also, we can access such information when/if necessary for a security investigation or to comply with applicable laws.

To obtain more information, please reach out to our Data Protection Officer at [email protected].

3.9. Web Beacons
We may also collect information using web beacons (also known as “tracking pixels”).

4. Use of Information We Collect

4.1. Navigational Data, Cookies, and Web Beacons
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. MAVENS uses cookies to identify and track visitors, and your website access preferences. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the MAVENS Services.

Web beacons are electronic images (also called “gifs”) that may be used in the MAVENS Services or in emails that help us to deliver cookies, count visits, understand usage and campaign effectiveness, and determine whether an email has been opened and acted upon. You can decline to show gifs or pictures in your email clients to avoid being tracked by email web beacons. We also use Navigational Information to operate and improve the Services.

4.2. Use of Personal Information
In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal Information to:

  • (a) improve your browsing experience by personalizing and improving the Services;
  • (b) send information to you that we think may be of interest to you by post, email, or other means;
  • (c) send you marketing communications relating to our business or the businesses of carefully selected third parties, which we think may be of interest to you; and
  • (d) provide other companies with aggregated and Non-Personal Information about our users — but this information will not be used to identify any individual user.

We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, we do not transfer your unique Personal Information to the third party. In addition, we may share data with trusted partners to contact you based on your request to receive such communications, help us perform statistical analysis, or provide customer support. Such third parties are prohibited from using your Personal Information except for these purposes, and they are required to maintain the confidentiality of your information. If you do not want us to share your personal information with these companies, contact us at [email protected].

We use the information collected/stored via our Services by our customers for the following purposes:

  • (a) to provide the Services (which may include the detection, prevention, and resolution of security and technical issues);
  • (b) to respond to customer support requests;
  • (c) otherwise to fulfill the obligations under the MAVENS Terms of Service.

4.3. Customer Testimonials and Comments
We post customer testimonials and comments in our Services, which may contain Personal Information. We obtain each customer’s consent via email prior to posting the customer’s name and testimonial.

4.4. Use of Credit Card Information
If you give us credit card information, we use it solely to check your financial qualifications and collect payment from you. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf.

4.5. Service Providers
We employ other companies and people to provide services to the visitors and users of the Services, and we may need to share your information with them to provide information, products, or services to you. Examples may include removing repetitive or invalid information from prospect lists, analyzing data, providing marketing assistance, processing credit card payments, supplementing the information you provide us in order to provide you with better service, and providing customer service. In all cases where we share your information with such third parties, we explicitly require the agent to acknowledge and adhere to our privacy and customer data handling policies.

4.6. Confidentiality and Security of Personal Information
We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use, or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. All the Personal Information we have, where MAVENS acts as a processor for a customer’s data (e.g., use of the MAVENS Services), is encrypted via database encryption. All connections to our Website or Services are protected via the use of encrypted connections, such as the Secure Socket Layer (SSL) protocol.

Additionally, we store all email accounts or email accounts’ passwords we use to provide our services via your email servers encrypted. Do not forget that your account in the MAVENS service is protected by your account password, and we urge you to take steps to keep your personal information safe by not disclosing your password, keeping it long and complicated enough, and logging out of your account after each use. If you have any questions about the security of your Personal Information, you can contact us at [email protected].

4.7. Social Media
Our Websites include Social Media Features, such as the Facebook Like button, and Widgets, such as the Share This button or interactive mini-programs that run on our sites. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Websites. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.

4.8. External Websites
Our Websites provide links to other websites. We do not control and are not responsible for the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices. This Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have.

4.9. Retention of Personal Information
We retain Personal Information that you provide us as long as we consider it potentially useful in contacting you about the Service or our other services, or as needed to comply with our legal obligations, resolve disputes, and enforce our agreements. After this period, we securely delete the information. If you provide information to our customers as part of their use of the MAVENS Service, our customers decide how long to retain the personal information they collect from you. If a customer terminates its use of the Service, then we will provide the customer with access to all information stored for the customer by the Service, including any Personal Information provided by you, for export by the customer according to our agreement with our customer. After termination, we may, unless legally prohibited, delete all customer information, including your Personal Information, from the MAVENS Service.

4.10. International Transfer of Information
If you are located outside the United States, the information that we collect from you may be transferred to, stored, and processed at a destination in the United States. By submitting information, you agree to this transfer, storing, or processing. We will take all steps necessary to ensure that your information is treated securely and in accordance with this Privacy Policy. All our employees and contractors related to working with personal data as part of their duties are signed agreements that cover MAVENS and their responsibility regarding the transfer of data to remote working locations other than the United States. This Privacy Policy shall apply even if we transfer Personal Information to other countries.

4.11. Sharing with Third-party Applications
Certain aspects of the MAVENS Service allow or require you to connect with third-party applications or services. In connection with your use of any such third-party applications or services, such third parties may receive information about you, including your username and any Content you choose to use in connection with those applications and services, and such third parties may contact you directly as necessary. The MAVENS Service may automatically collect and upload certain data from such applications via direct integrations or proxy services.

This Privacy Policy does not apply to your use of such third-party applications and services, and we are not responsible for how those third parties collect, use, and disclose your information and Content. We encourage you to review the privacy policies of those third parties before connecting to or using their applications or services to learn more about their information and privacy practices.

4.12. Compelled Disclosure
MAVENS reserves the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud and security breaches, or comply with a law, court order, or legal process.

4.13. Handling Requests from Public Authorities
We are committed to safeguarding your personal information and ensuring its use complies with applicable laws. In the event we receive a request from a public authority, including law enforcement agencies, for access to your personal data, we adhere to the following protocol:

  • Legal Review: Each request is meticulously evaluated to confirm its legal validity and appropriateness. We ensure that the requesting authority has the necessary legal grounds, such as a subpoena, court order, or warrant, before any data is disclosed.
  • Data Minimization: We limit the disclosure to only the information strictly necessary to fulfill the request, ensuring that no excessive data is shared.
  • Documentation: All requests and our corresponding responses are thoroughly documented, including the legal basis for disclosure and the specific data provided. This documentation is securely maintained for accountability and auditing purposes.
  • User Notification: Unless prohibited by law or when the request pertains to an ongoing investigation, we strive to notify affected users about the data request, providing transparency regarding how their information is handled.

By implementing these measures, we uphold our commitment to protecting your privacy while complying with legal obligations.

4.14. Data Retention
After the cancellation of a MAVENS account, all the data within this account is due to be deleted within 60 days. However, personal data of customers may be retained longer if needed to provide a legal and financial trace of past operations up to the time required by U.S. law.

4.15. MAVENS Database
MAVENS gathers current and historic business contact data. The data collected about individuals in the MAVENS Database includes:

  • Name
  • Employer Company & Company Details
  • Office Location (Country & City)
  • Business Telephone Number
  • Business Email Address
  • Job Title

We also hold data about your employer company, such as its name, size, industry, website, and industry. To provide certain aspects of its services, MAVENS requires a business email address to be recorded against profiles in its database. Where MAVENS does not have the business email address of a profile, it may generate a business email address based on the email address structure understood to be implemented by the employer company.

The majority of the personal data we collect about you comes from publicly available sources, such as business and employment-oriented social networks, recruitment websites, and company websites. Information is also gathered from correspondence with you (by email or phone), from our clients, recruiters, and other premium data providers. MAVENS does not seek to collect any non-business-related data, such as date of birth, home address, personal email, or telephone number, and MAVENS does not collect sensitive personal data.

MAVENS obtains the data for its Business Profiles in several ways, including:

  • Our search technology scans the web and gathers publicly available information.
  • We license information from other companies.
  • Our users and customers contribute information about themselves or other people and companies.
  • Through market research surveys, phone interviews, and other research conducted by our in-house research team.

4.16. Anti-Spam Policy
We at MAVENS are committed to providing customers with tools and expertise to curate highly targeted and relevant communications via our platform. We monitor and prohibit the use of the MAVENS Service to send unsolicited commercial emails in violation of applicable laws, as stated in our Terms of Service, and require the inclusion in every email sent using the Service of an “opt-out” mechanism and other required information.

We require all of our customers to agree to adhere to the Terms of Service Policy at all times, and any violations of the Terms of Service Policy by a customer can result in suspension or termination of the MAVENS Service. We also provide customers with the tools to manage their sending reputation, and our customer success team works closely to monitor all customer metrics and best practices to ensure high-quality and targeted campaigns.

4.17. To Unsubscribe From Our Communications
You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link located at the bottom of our emails or by sending us an email at [email protected]. Customers cannot opt-out of receiving transactional emails or notifications related to their account with us or the MAVENS Service.

4.18. To Unsubscribe from Our Customers’ Communications
Our customers are solely responsible for their own sales or marketing emails and other communications. We ensure that all emails sent using MAVENS’s service have proper unsubscribe mechanics (links or text + AI sorting + Auto opt-out). You can unsubscribe from our customers’ communications by clicking on the “unsubscribe” link located at the bottom of their emails, responding to unsubscribe via email, or by contacting them directly.

5. Limitation of Liability

To the maximum extent permitted by law, MAVENS will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use the Services; (b) any unauthorized access to or use of our servers and/or any personal information stored therein; (c) any interruption or cessation of transmission to or from the Services; (d) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Services by any third party; (e) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Services; and/or (f) any other matter relating to the Services, whether based on warranty, contract, tort (including negligence), or any other legal theory, and whether or not MAVENS has been informed of the possibility of such damage.

Any questions about this Privacy Policy should be addressed to [email protected].

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